We provide customized education programs focused on:

• Organizational Communication and Team Activation
  
  

• CX (Customer Experience) Excellence Strategies
  
  

• Character and Leadership Development
  
  

• Youth Career Leadership Programs

"크로스휴먼브릿지는 

조직 커뮤니케이션과 팀 활성화, ESG

고객 경험(CX) 혁신, 인성과 리더십 개발, 

청소년 진로 리더십 프로그램 등 각 분야에 특화된 맞춤형 교육 솔루션을 제공합니다." 

Lectures 

• Delivered corporate training programs for leading companies such as Samsung, LG, GS, Doosan, Daegu Bank, KB Kookmin Bank, Yuhan-Kimberly, Nongshim, and Hana Securities, covering finance, manufacturing, and distribution sectors.
  
  
  
  
  

• Provided university lectures at Sogang University, Myongji University, Yeungnam University, Keimyung University, Incheon Jaeneung University, and Daejeon Health Institute of Technology, and conducted educational programs
  
  
  
  
  

• Led seminars for senior education officials from over 20 countries, selected as the "Best Case Example" for two consecutive years (2018–2019) by Gangnam District Office and Ministry of Labor.
  
  
  
  
  

• Specialized in designing AI-based competency assessment systems, optimizing job efficiency, building education systems, launching creative leadership projects, and developing youth career leadership programs.
  
  
  
  
  

• Conducted customer service and leadership education programs at Samsung Everland Service Academy and managed Tesco Service Academy operations.
  
  
  
  
  

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• Projects 

• Collaborated with Mercer and Kim & Chang on organizational development projects.
  
  
  
  
  

• Conducted research on performance management and compensation systems for executive associations.
  
  
  
  
  

• Led organizational culture improvement initiatives for Jeju International Convention Center.
  
  
  
  
  

• Executed sales competency enhancement projects for listed companies.

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• 강의 경력 (Lectures)

• 삼성, LG, GS, 두산, 대구은행, 국민은행, 유한킴벌리, 농심, 하나증권 등 금융, 제조, 유통 분야를 아우르는 주요 기업을 대상으로 기업 교육 프로그램을 진행
  
  
  

• 서강대학교, 명지대학교, 영남대학교, 계명대학교, 인천재능대학교, 대전보건대학교에서 대학 강의
  
  
  

• 20여 개국 고위 교육 공무원을 대상으로 세미나를 주도, 2018년과 2019년 연속으로 강남구청 등 "최우수 사례"로 선정
  
  
  

• A역량 진단 시스템 설계, 직무 효율화, 교육 체계 구축, 창의적 리더십 프로젝트 운영, 청소년 진로 리더십 프로그램 개발 등 특화된 교육 프로그램을 전문적으로 수행
  
  
  

• 삼성테스코 서비스아카데미에서 고객 서비스 및 리더십 교육을 진행하고  교육개발
  
  
  
  
  

• 프로젝트 경력 (Projects)

• 머서(Mercer) 및 김앤장 법률사무소와 함께 조직 개발 프로젝트 공동 수행
  
  
  

• 경영자 단체를 대상으로 성과 관리 및 보상 체계 연구 수행
  
  
  

• 제주국제컨벤션센터 조직문화 개선 프로젝트 주도
  
  
  

• 상장기업 대상 영업 역량 강화 프로젝트 수행
  
  
  
  
  

Core Focus Areas 

Publications 

Book 2

The CX Catalyst: How Experience-Driven Leaders Build Loyalty, Culture, and Growth—One Moment at a Time Kindle Edition

by ho jung Cho (Author)  Format: Kindle Edition

Customer Experience is no longer a department. It’s your brand.

In today’s loyalty economy, service alone isn’t enough. Customers expect emotional connection, clarity, and consistency—across every moment and every team member.

In The CX Catalyst, CX strategist and leadership coach Ho jung Cho shares a transformational blueprint for modern experience-driven organizations.

This book goes beyond checklists. It gives you the mindset, tools, and rituals to turn everyday interactions into unforgettable brand moments.

You’ll learn how to:

• Design customer journeys that build emotional loyalty

• Coach frontline teams to lead with presence and empathy

• Build systems that make excellence repeatable and scalable

• Map and improve every stage of the customer experience

• Become the type of leader who transforms culture from the inside out

Whether you're leading a wellness brand, a retail chain, a healthcare team, or a fast-growing startup, this book will equip you to serve not just with speed—but with meaning.

Packed with real-world stories, actionable frameworks, and CX leadership tools,
The CX Catalyst is your guide to building a team customers trust, a culture employees believe in, and a brand people never forget.

Book 3

Decode Your Team : A Practical Guide to Insight MAP 2.0 for High-Performance Culture Kindle Edition

by Ho Jung Cho (Author)  Format: Kindle Edition

Decode Your Team is a breakthrough guide for HR leaders, team managers, and consultants seeking to build high-performance cultures through behavioral clarity.

Based on the powerful Insight MAP 2.0 framework, this book shows you how to:

• Understand and map individual work behaviors

• Diagnose team misalignments before they become dysfunction

• Align communication styles across departments

• Design team rituals that foster trust and performance

With over 25 years of experience leading HR, strategy, and team transformation projects across Samsung Tesco, robotics, and global consulting firms, Ho-Jeong Cho provides a field-tested approach to organizational behavior that goes far beyond theory.

Whether you're scaling a startup or revitalizing an enterprise team, Decode Your Team offers a clear, structured, and deeply human-centered way to lead.

Great teams aren't born — they’